Account & Data Deletion

SteepMap · Last updated: 7 July 2026

This page explains how to request deletion of your SteepMap account and the personal data associated with it. SteepMap is developed by the SteepMap Support Team.

How to request deletion

1. Send an email to alpinemapapp@gmail.com from the email address associated with your SteepMap account (the Google account you sign in with).
2. Use the subject line Delete my account.
3. We will verify the request comes from the account owner, delete your account and data as described below, and email you to confirm once it is complete.

What is permanently deleted

When your account is deleted, we permanently remove the data that identifies you, including:

• Your account and profile (name, username, bio, email)
• Your profile photo
• Any photos you uploaded in which a person is recognizable / identifiable (for example, a clearly visible face)
• The identifying details of your activity, such as your ratings, comments, likes, and who you follow
• Every link between you and the tours you created (see below)

What is kept in anonymized form

To keep the community tour map complete for other users, tours you created are not deleted. Instead they are anonymized — permanently and irreversibly disconnected from your identity so they can no longer be traced back to you:

• Tours and routes you created (their route, coordinates, and description) are retained, but all references to you as the author are removed. They can no longer be linked to you or your account.
• Photos that depict the tour or scenery may be retained to illustrate the tour, with identifying metadata (such as location and device information) removed. A photo is only deleted if it shows a recognizable, identifiable person. Photos in which any people are incidental and cannot be identified — for example, distant, small, blurred, or turned away — are treated as scenery and may be kept.

Once anonymized, this content is no longer personal data and is not associated with you in any way.

Legal retention and backups

We may retain a limited amount of data where required to comply with legal obligations, resolve disputes, or enforce our agreements. Residual copies of deleted personal data may persist in encrypted backups for up to 90 days after deletion, after which they are purged.

Processing time

Deletion requests are normally processed within 30 days of verification.

Contact

Questions about deleting your account or data: alpinemapapp@gmail.com